Want to enjoy the slides, the wave pool, lunch, or snacks without worrying about your wallet? Forget about endless trips to the locker to buy a drink or ice cream.
From today your summer at Aquafan is completely cashless !
With Aquafan's Prepaid Electronic Bracelet , you have the entire park literally at your fingertips... on your wrist. Charge it, put it on, and just focus on having fun.
DOWNLOAD THE ANDROID REFUND APP HERE
SERVICE ACTIVE FROM AUGUST 3, 2026
Here are the rules
Art. 1 – Object and scope of application
This Regulation governs the conditions of distribution, recharging, use and reimbursement of the prepaid electronic bracelet (hereinafter "Bracelet") issued by Costa
Edutainment SpA (hereinafter "the Company") and can be used at the Aquafan Park in Riccione (hereinafter "the Park").
The Bracelet allows holders to make cashless purchases at all participating points of sale within the Park, replacing traditional payment methods. Acceptance of the Bracelet by the customer implies full knowledge and acceptance of the terms and conditions of these Regulations.
Art. 2 – Distribution of the Bracelet
The bracelet is available for collection at Aquafan (Riccione) at the park ticket office or other indicated points in the park.
The bracelet is delivered at the distribution point and activated by tapping on the POS at the same time as the first top-up, which can also be done at a later time.
Subsequently, at authorized points for the service. The bracelet is unique and can be used at Aquafan (Riccione), according to the procedures set forth in these Regulations.
Art. 3 – Recharging the Bracelet
Bracelet recharging operations can only be carried out at the following authorised points: Information Points inside the Aquafan park
Charging via the mobile app in autonomous mode is not currently available.
Top-up bonus For each top-up of an amount equal to or greater than €25.00, the Company credits the Bracelet with an amount equal to 110% of the amount paid by the Customer (e.g.: in exchange for a
(For a top-up of €50.00, the available credit will be €55.00.) Top-ups of less than €25.00 do not entitle you to the bonus. The 10% bonus is not redeemable for cash (see Article 5).
For each top-up, a POS receipt is issued containing the unique transaction ID, which the Customer is required to retain for the purposes of any refund requests.
The minimum amount for each top-up is €10.00, while the maximum amount for each individual top-up is €100.00. The first top-up can be made by credit or debit card at authorized points; subsequent top-ups can be made using the same methods at all authorized Information Points within the Park.
Art. 4 – Use of the Bracelet
The bracelet can be used to pay for goods and services at all participating points of sale within the park (food and beverage, merchandise, and souvenir photos). The bracelet cannot be used at ticket offices, lockers, or in the parking lot.
The Bracelet also allows the holder to access dedicated preferential lanes (the so-called "skip-the-line benefit") at participating stores, according to the methods and within the limits communicated by the Company at the access points.
Available credit is deducted in real time for each transaction. The remaining balance can be checked directly at the POS terminal of any internal point of sale or by requesting a balance query from authorized operators.
If the balance is insufficient, the customer can top up again before proceeding with the purchase.
The Bracelet does not allow you to go into negative balance. The Company is not responsible for any inability to purchase due to insufficient balance.
The bracelet does not expire during the 2026 Aquafan season. The procedures and deadlines for requesting a refund of the remaining credit are governed by Article 5.
Any remaining credit on the bracelet at the end of the 2026 park season
cannot be carried forward to the following season . Customers may request a refund of any remaining credit according to the terms and conditions set forth in Article 5.
Art. 5 – Refund of residual credit
The Customer may request a refund of the remaining credit on the Bracelet at any time during the Park's opening period and, in any case,
no later than the fifth day following the closing date of the Park season, via the Company's official App or by completing a specific paper form, available at the Park's information points.
After this period, any unused credit will be considered permanently lost and will no longer be refundable.
DOWNLOAD THE ANDROID APP HERE
Refund procedure:
Refund requests must be submitted via the Company's official app or by completing the appropriate paper form, available at the Park's information points.
In both cases, the remaining credit on the Bracelet will be detected, the balance will be reset to zero, and the Bracelet will be blocked, preventing any further use.
The refund can be made using one of the following methods:
- partial refund on the credit or debit card used for the original transaction, up to the refundable amount;
- Bank transfer to the current account corresponding to the IBAN indicated by the customer. Refunds via bank transfer are processed by the Company in bulk; crediting the customer's account also depends on the bank's processing times and may take additional business days after the processing start date.
To receive a refund, the customer must:
- be in possession of the physical Bracelet;
- have the original POS receipt containing the ID of the last top-up transaction;
- provide all additional information requested by the App during the refund process completely and correctly.
These conditions are necessary for the proper processing of the request. Without the physical bracelet, the POS receipt, or the requested information, the refund cannot be issued.
The administrative operator will initiate the refund process within 5 business days of receiving the complete request. The actual crediting time depends on the customer's bank and may take up to additional business days.
10% Bonus - The 10% bonus awarded upon recharging is not refundable. The refund is calculated exclusively on the amount actually paid by the customer, net of the bonus and
of the sums already used.
Example: A customer deposits €100 and receives a total credit of €110, including the 10% bonus. After spending €40, the remaining credit on the Bracelet is €70. The maximum refund is €60, calculated as the difference between the €100 deposited and the €40 used. The remaining €10 bonus is non-refundable
.
Correct execution of the refund is subject to the completeness and accuracy of the information provided by the customer, as well as compliance with the methods and timeframes indicated above.
Art. 6 – Loss, theft or damage of the Bracelet
In case of loss, theft or damage of the Bracelet, the customer is required to promptly notify the Park Information Point.
The Company does not guarantee the recovery of the remaining credit without the physical Bracelet, as it is required for the balance reading and resetting procedure. Therefore, we recommend that you take the utmost care when storing your Bracelet.
The Company is not responsible for unauthorized use of the Bracelet by third parties.
Art. 7 – Custody of the Bracelet and Responsibilities
The Customer is responsible for the safekeeping of the Bracelet and undertakes to preserve it with the utmost diligence, adopting all reasonable precautions to avoid its loss, theft, damage, improper use or use by third parties.
The Bracelet is personal and must not be altered, tampered with or used in any way other than as provided for in these Regulations.
In the event of loss, theft, or damage to the Bracelet, the Customer is required to promptly report it to a Park Information Point. The Company is not responsible for any use of the remaining credit by third parties.
The Company is not responsible for damages resulting from:
● improper use of the Bracelet by the customer;
● loss, theft or damage of the Bracelet;
● malfunctions attributable to force majeure or third parties.
Blocking the Bracelet, performed by the Company as part of the refund procedure referred to in Article 5, is an essential condition for the reimbursement of the remaining credit. If the Bracelet is not blocked, the Company will not be able to proceed with the reimbursement.
Art. 8 – Privacy and data processing
The processing of personal data collected during the distribution, recharging, and reimbursement of the Bracelet is carried out in compliance with Regulation (EU) 2016/679 (GDPR) and current Italian legislation. The complete Privacy Policy is available at distribution points and on the Park's website.
Art. 9 – Amendments to the Regulations
The Company reserves the right to modify these Regulations at any time, with prior notice to customers by posting on site and publishing on the website.
The Park's internet site. The changes do not affect customers' rights to previously loaded credits.
Art. 10 – Applicable law and competent court
These Regulations are governed by Italian law. Any dispute regarding the interpretation or application of these Regulations will be subject to the jurisdiction of the Court of Genoa, without prejudice to the consumer's right to bring proceedings before the court of his or her domicile pursuant to applicable consumer protection legislation.
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