Terms Online

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Online Terms - Rules

The general conditions described below regulate the relations between Costa Edutainment (hereinafter referred to as Costa), the company that supplies the online ticketing service, and the users of this service.

Code of practice

With the aim of guaranteeing everyone the opportunity to better enjoy the experience of visiting our facilities, we have adopted the following good practices:
  • You are important to us: this is why we offer you our online platform for purchasing tickets, customer support and a comprehensive information section that can be consulted on the site.
  • Our online payment systems are safe and certified.
  • We take your needs into consideration when planning your visit.
  • We listen to the opinion of our visitors and show their reviews.
  • We guarantee you an updated and user-friendly website, where you will find the best access prices to Aquafan
Art. 1 – OBJECT OF THE SERVICE
The service provided by Costa has as its object the provision of information relating to Aquafan admissions as well as the possibility for users to book and purchase admission tickets for Aquafan. This service is provided through the website www.aquafan.it

Art. 2 – METHOD OF BOOKING AND PURCHASE OF TICKETS
To book and purchase tickets, complete the online form prepared by Costa in all its mandatory parts. We kindly ask you to read the provisions to protect your privacy. Ticket availability is subject to change until the transaction is successfully completed. The purchase of tickets is finalized by completing the form and making the payment. Multiple tickets can be purchased with one transaction.

Art. 3 – TICKETS PAYMENT METHOD
Payment can be made by credit card VISA, Master Card, Postepay and Paypal following the provisions illustrated in the procedures described online.

Art. 4 – TICKETS PURCHASE METHOD
At the end of the payment by credit card, an order confirmation e-mail will be sent with the "Order confirmation with the ticket attached" valid for accessing Aquafan attached.

Art. 5 – PRICES AND VALIDITY OF TICKETS
The prices and validity of Aquafan tickets are specified during the purchase procedure. The Aquafan ticket sales system makes use of a platform whose peculiarity consists in making the prices for access to the structure dynamic.

This means that the prices presented during the purchase procedure undergo changes in the face value, at Costa's unquestionable judgement, according to some variables: high/low season, entry time slot, climatic conditions by way of example but not limited to.

OPEN tickets "are valid for the season in which the ticket was purchased" and will have a unique and defined value. They will not undergo price changes according to the variables defined above, subject to periodic changes from the price list.

Art. 6 – MODIFICATION OR CANCELLATION OF TICKET AND REQUEST FOR REFUND
The online FIXED DATE ticket is not refundable in any way. The date can be changed by adhering to the SAVE THE FUN promotion. Find out on www.aquafan.it/save-the-fun

The OPEN ticket like the FIXED DATE is non-refundable.

Art. 7 – COMPLIANCE WITH THE ENTRY DATE AQUAFAN
The date chosen for the visit to Aquafan must be respected. It will therefore not be possible to access Aquafan on a date other than the one indicated on the ticket itself except by joining the Save The Fun operation; www.aquafan.it/save-the-fun Aquafan can be visited within the validity of the ticket.

Art. 8 - APPLICABLE LAW, JURISDICTION OF BELONGING AND RESOLUTION OF DISPUTES
These terms and conditions, as well as the provision of our services, are governed by and interpreted in accordance with Italian law. Notwithstanding what has been said about the jurisdiction, a natural person who uses any of our services for a use that can be considered unrelated to his professional activity (hereinafter also referred to as "consumer") can invoke the laws in force in the country in which he has his habitual residence. Any dispute arising from these general terms and conditions and from our services must exclusively be presented to the competent courts of Riccione. Notwithstanding the above jurisdiction clause, a consumer can also bring an action in a court of the country where he is domiciled, while a claim against a consumer can only be brought before the courts of the country where he is domiciled. For consumers in the European Economic Area: If you have any complaints, we recommend that you first contact our Customer Care. If the matter is not resolved, you can send the complaint via the European Commission's platform for online dispute resolution, which you can find at this address: http://ec.europa.eu/odr .

The original English text of these Terms and Conditions may have been translated into other languages. The translated version is unofficial and for illustrative purposes only, therefore without legal value. In the event of any dispute or inconsistency or discrepancy between the English text and the other language translations of these Terms and Conditions, the English text will prevail and be the final version. The English text is available on our Platform (by selecting the English language) or will be sent upon written request.

In the event that any of the clauses of these Terms and Conditions is invalid, loses validity, is or becomes non-binding, you will continue to abide by all the other clauses established herein. In this case we will replace the aforementioned clause with a clause that is valid and binding, which has an effect as similar as possible to the one replaced and which you undertake to accept in compliance with the contents and purposes of these Terms and Conditions.